Refund policy

Returns & Refund Policy

Effective Date: [Insert Date]

At ISMTECH, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 14 days of receiving your order, provided that:

The item is unused and in its original condition.
The item is returned in its original packaging with all accessories, manuals, and included items.
Proof of purchase (invoice or order confirmation) is provided.

Items that have been used, damaged by misuse, or are missing components may not qualify for a refund or exchange.

2. Non-Returnable Items

The following items cannot be returned unless they are defective:

Software, digital downloads, or licence keys that have been activated.
Custom-built or specially ordered products.
Clearance or sale items marked as non-returnable.
Products damaged due to misuse, neglect, or unauthorised modifications.

3. Defective or Faulty Products

If your product is defective, damaged, or develops a fault within six (6) months of delivery, you may return it in accordance with the Consumer Protection Act.

Where applicable, ISMTECH will, at your option:

Repair the product;
Replace the product; or
Refund the purchase price.

Products may be inspected before a repair, replacement, or refund is approved.

4. Incorrect or Damaged Deliveries

If you receive the wrong product or your order arrives damaged, please notify us within 48 hours of delivery by emailing [support@ismtech.co.za].

Please include:

Your order number.
Photos of the product and packaging.
A brief description of the issue.

Where the error is ours, we will arrange collection and replacement at no additional cost.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Delivery charges are non-refundable unless the return is due to our error or a defective product.

6. Return Shipping

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
If the product is faulty, incorrect, or damaged on arrival, ISMTECH will cover the reasonable return shipping costs.

7. Exchanges

We replace items only if they are defective, damaged, or incorrectly supplied. If you wish to exchange a product for another model or specification, please contact us to discuss available options.

8. How to Request a Return

To request a return, please contact us before sending any products back.

Email: [support@ismtech.co.za]

Please include:

Your full name.
Order number.
Product details.
Reason for the return.
Photographs where applicable.

Our team will provide you with return instructions.

9. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act, or any other applicable South African law.