Shipping policy

Shipping & Delivery Policy

Effective Date: [Insert Date]

At ISMTECH, we are committed to delivering your order safely and efficiently. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders placed through ismtech.co.za.

1. Order Processing

Orders are processed during our normal business hours, Monday to Friday (excluding public holidays).
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Processing times are separate from delivery times.

2. Delivery Areas

We currently deliver throughout South Africa.

If your delivery address falls within a remote or outlying area, additional delivery time or courier charges may apply. We will contact you if this affects your order.

3. Delivery Timeframes

Estimated delivery times are:

Major cities: 2–5 business days
Regional areas: 3–7 business days
Remote locations: 5–10 business days

Delivery estimates are provided as a guide only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

Delivery destination
Parcel size and weight
Courier service selected (where applicable)

Any promotional free shipping offers will be clearly stated on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery.

6. Delivery Requirements

Please ensure that:

The delivery address provided is accurate and complete.
Someone is available to receive the parcel during normal delivery hours.
A valid contact number is supplied in case the courier needs to reach you.

Additional delivery charges may apply if an order is returned due to an incorrect address or unsuccessful delivery attempts.

7. Delays

While we work hard to deliver orders on time, delays may occur due to circumstances beyond our control, including:

Severe weather
Public holidays
High order volumes
Courier network delays
Industrial action
Power or internet outages
Events of force majeure

ISMTECH will not be held liable for delays caused by third-party courier services or other events beyond our reasonable control.

8. Damaged or Missing Parcels

If your order arrives damaged or appears incomplete:

Notify us within 48 hours of delivery.
Retain the original packaging where possible.
Provide photographs of the parcel and damaged items.
Include your order number when contacting us.

We will investigate the matter and work with the courier to resolve the issue as quickly as possible.

9. Incorrect Delivery Information

Customers are responsible for ensuring that the shipping address provided at checkout is correct.

ISMTECH is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

10. Collection (If Available)

Where collection is offered, customers will receive notification when their order is ready.

Please bring your order confirmation and valid identification when collecting your order.

11. International Shipping

Unless otherwise stated, ISMTECH currently ships within South Africa only.

Should international shipping become available, applicable shipping costs, customs duties, taxes, and import charges will be the responsibility of the customer unless otherwise specified.